Return & Refund Policy
At ElmyraWood, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we provide a clear return and refund process to help resolve your concern.
1. Return Period
Eligible products may be returned within:
30 calendar days after delivery
To qualify for a return, customers must contact us within this timeframe.
2. Return Eligibility
Returned items must meet the following conditions:
- Item is unused or gently inspected only
- Item remains in original condition
- Product packaging is included when possible
- Product is not damaged due to misuse
Returns may not be accepted for products that show signs of use, damage, or alteration caused by the customer.
3. How to Request a Return
To request a return, please contact:
Email:
Please provide:
- Order number
- Product name
- Reason for return
- Photos or videos if the issue involves damage, defects, or incorrect items
Our customer support team will review your request and provide return instructions.
4. Return Address
Please do not send returned items to our business registration address.
After your return request is approved, our customer support team will provide the appropriate return address and instructions.
5. Return Shipping Costs
Customer Preference Returns
For returns due to personal preference, such as:
- Changed mind
- Incorrect size selection
- No longer needed
Customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the product description
Please contact us.
We will provide an appropriate solution, which may include:
- Replacement
- Refund
- Return assistance
at no additional cost to the customer.
6. Refund Process
Once your returned item is received and inspected, approved refunds will be processed.
Refunds will be issued to the original payment method within:
5–10 business days
after approval.
Please note that your bank or payment provider may require additional processing time.
7. Order Cancellation
If you need to cancel an order, please contact us within:
12 hours after purchase
Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.